Terms of Service

OrdNow is operated by {{OrdNow Technologies Pvt. Ltd.}} ("OrdNow", "we", "us", "our"), a company incorporated under the Companies Act, 2013 with registered office at {{registered office address}}, CIN {{U-CIN-XXXXX}}. The App is available at app.ordnow.in and via our Android and iOS apps.

• You must be at least 18 years old and legally capable of entering into a binding contract under Indian law.
• You must live in or be visiting a serviceable delivery zone as shown in-app.
• One person may operate one account. Do not share your account credentials with anyone.
• If you use the App on behalf of a business, you confirm you are authorised to bind that business to these Terms.

• You may sign in with a phone number (verified via OTP) or an email + password.
• You are responsible for keeping your OTP, password, and device secure. Notify us immediately if you suspect unauthorised access.
• The information you provide (name, phone, email, addresses) must be accurate and kept up to date via Profile → Edit.
• You may close your account at any time via Profile → Settings → Delete account. Section 12 explains what happens to your data.

OrdNow is a technology platform that connects you with independent restaurant partners and independent delivery partners in your area. OrdNow itself does not prepare food or perform deliveries. Each order creates a direct contract for food between you and the chosen restaurant partner, and a separate contract for delivery between you and the delivery partner (facilitated by OrdNow).

• Menu items, prices, availability, and estimated delivery times are provided by the restaurant partner and may change without notice.
• An order is considered placed when you complete checkout and receive a confirmation screen showing an order ID.
• An order is considered accepted only when the restaurant partner marks it as accepted in their vendor app. Until that moment we may cancel and refund the order if the restaurant declines it or if items are out of stock.
• We may refuse or cancel an order at our discretion (for example, if fraud checks flag it, if the delivery address is outside a serviceable polygon, or if the restaurant is temporarily closed). In such cases we will fully refund any payment.

• All prices are in Indian Rupees (₹) and include GST unless stated otherwise.
• Delivery is currently free of charge, but we reserve the right to introduce or vary delivery fees, packaging fees, and platform fees. Any change will be shown at checkout before you place the order.
• Payment is processed by Razorpay. Depending on the method you choose (UPI, card, wallet, cash on delivery), Razorpay's or your bank's own terms may also apply.
• By choosing "Cash on Delivery" you agree to have the exact order amount ready in cash when the rider arrives.
• Tips left through the App are paid in full to the delivery partner. We do not take a cut.

• Before the restaurant accepts: you may cancel free of charge from the order-tracking screen; the payment is refunded in full to the original payment method.
• After the restaurant accepts: cancellations may be refused or subject to a cancellation charge equal to the item cost, because the food is already being prepared.
• Order not delivered / delivered incorrectly / quality issue: report it via Profile → Support or the in-order help button within 24 hours of delivery. We investigate with the restaurant and, where the complaint is valid, refund or credit your OrdNow wallet.
• Refunds to the original payment method typically arrive within 5–7 business days.

• Estimated delivery times are indicative only. Traffic, weather, and restaurant preparation time may cause delays.
• You must provide a complete and accurate delivery address and be reachable on the phone number attached to your account.
• If the rider cannot reach you or cannot access the address after reasonable attempts, the order may be marked delivered and no refund will be issued.
• When you order for a recipient other than yourself, you confirm the recipient has consented to share their name and phone number for delivery.

• You may leave ratings, reviews, or feedback about a restaurant or a delivery.
• Do not post anything unlawful, defamatory, obscene, discriminatory, or that infringes anyone's rights.
• By posting content you grant OrdNow a worldwide, royalty-free licence to reproduce and display it inside the App and in aggregated form on our marketing surfaces. We may moderate or remove content at our discretion.

You must not:

• Impersonate another person, use a false identity, or set up multiple accounts to exploit promotions.
• Attempt to reverse-engineer, decompile, scrape, or interfere with the App.
• Use the App for any unlawful purpose, or to place fraudulent, harassing, or hoax orders.
• Abuse riders, restaurant staff, or OrdNow support agents. Reports of abuse may lead to immediate account termination.

• Coupons and offers are subject to specific eligibility rules stated at the time of the promotion. We may withdraw or vary a promotion at any time.
• Wallet credit issued by OrdNow (e.g. refund credit) is non-transferable, has no cash value, and may expire after {{12 months}} of inactivity.

You may delete your account at any time from Profile → Settings → Delete account. On deletion:

• Your name, phone number, email, saved addresses, favourites, and push-notification token are erased immediately.
• Historical order records are retained in anonymised form for tax and consumer-protection compliance (see the Privacy Policy).
• Any active OrdNow Wallet balance is forfeited on deletion; withdraw or use it before deleting.

• We may modify, suspend, or discontinue the App or any feature at any time. Where the change is material we will notify you.
• We may suspend or terminate your account with or without notice if you breach these Terms, if we are legally required to, or to protect our platform, restaurant partners, or delivery partners.
• Sections that by their nature should survive termination (limitation of liability, indemnity, governing law, dispute resolution) will continue to apply.

• The App is provided "as is" and "as available". We do not warrant that it will be uninterrupted, error-free, or free from harmful components.
• Menu information (including allergens, calories, and ingredient lists) is provided by restaurant partners. If you have an allergy or medical condition, confirm directly with the restaurant before ordering.
• We are not responsible for the acts or omissions of restaurant partners or delivery partners, though we will assist you in resolving legitimate complaints.

To the maximum extent permitted by law, OrdNow's aggregate liability arising out of or in connection with your use of the App will not exceed the greater of (i) the total value of the specific order that gave rise to the claim, or (ii) ₹{{5,000}}. We will not be liable for indirect, incidental, or consequential losses.

Nothing in these Terms limits liability that cannot be limited under applicable law (for example, liability for gross negligence, fraud, or death or personal injury caused by our negligence).

You agree to indemnify and hold OrdNow, its officers, employees, and partners harmless from any claim or demand — including reasonable legal fees — arising out of your breach of these Terms or your misuse of the App.

These Terms are governed by the laws of India. Any dispute arising out of or in connection with the App or these Terms will be resolved first through good-faith negotiation, then through mediation, and finally by binding arbitration seated in {{Kolkata, West Bengal}} under the Arbitration and Conciliation Act, 1996. The arbitration will be conducted in English by a sole arbitrator jointly appointed by the parties. Nothing here prevents either party from seeking interim relief from a competent court.

Subject to arbitration, the courts of {{Kolkata, West Bengal}} have exclusive jurisdiction.

We may update these Terms from time to time. If the change is material we will notify you in-app or by email at least 14 days before it takes effect. Continued use of the App after the effective date constitutes acceptance of the updated Terms.

Support: {{support@ordnow.in}} · Legal: {{legal@ordnow.in}} · Postal: {{registered office address}}.